{"id":1487,"date":"2020-03-02T12:17:36","date_gmt":"2020-03-02T17:17:36","guid":{"rendered":"https:\/\/mycoop.com\/blog\/?p=1487"},"modified":"2020-03-16T23:15:35","modified_gmt":"2020-03-17T03:15:35","slug":"tips-on-how-property-managers-can-gather-and-use-resident-feedback","status":"publish","type":"post","link":"https:\/\/mycoop.com\/blog\/tips-on-how-property-managers-can-gather-and-use-resident-feedback\/","title":{"rendered":"Tips on How Property Managers Can Gather and Use Resident Feedback"},"content":{"rendered":"\n

Property management is not just about managing property, its about improving the quality of life for residents. Gathering resident feedback on how well those improvements are working is essential to successfully managing property.<\/p>\n\n\n\n

In order to get resident feedback regularly, you need to establish a two-way communication channel with the residents of the building. As the building management, you need to be the first ones to take a step in that direction. <\/p>\n\n\n\n

Communication is key<\/a> to ensuring that the residents in your building are satisfied and feel like their issues are heard. <\/p>\n\n\n\n

Here are a few tips on how to get and use feedback from the residents.<\/p>\n\n\n\n

Set Up a Complaint Line <\/strong><\/strong><\/h2>\n\n\n\n

Living with other residents in an apartment building is sometimes not the ideal situation. You can experience anything from a noisy party in the middle of the night to pet waste in the hallway. What would a resident\u2019s first course of action be, if they encounter such an issue? They\u2019d want to alert the authorities of the building immediately. <\/p>\n\n\n\n

As a manager, you should have a functional complaint line so that you can receive notifications from concerned residents.  An automated call-in line would be a great way to collect feedback from residents and resolve issues in a timely manner. <\/p>\n\n\n\n

\"contact<\/figure>\n\n\n\n

Conduct Anonymous Online Surveys <\/strong><\/strong><\/h2>\n\n\n\n

While receiving calls about complaints regarding the building is an effective way of collecting feedback, it doesn\u2019t allow for an extensive message. <\/p>\n\n\n\n

When you\u2019re on the line, something might skip their mind and you won\u2019t be able to get an in-depth response from the resident. Besides, there\u2019s the problem of anonymity<\/a>, which might make a few people hesitant with voicing their concerns honestly. <\/p>\n\n\n\n

With an online survey, you have the option of getting detailed descriptions of issues, the severity of the problem, and getting your performance rated. <\/p>\n\n\n\n

Welcome Negative Feedback<\/strong><\/strong><\/h2>\n\n\n\n

Often times, the problem is not just with getting information from residents but with handling the feedback you get. It\u2019s only natural that people would bring up their problems to you if you\u2019re part of the management. It\u2019s your job to listen to them objectively, offer an unbiased solution and work toward implementing it. <\/p>\n\n\n\n

Failure to take negative comments productively will only affect the standard of service you offer and aggravate the living conditions for the residents. You want to be as welcoming as possible for all kinds of feedback. <\/p>\n\n\n\n

And expect to get an abundance of negative feedback because people tend to reach out only in times of distress. It\u2019s best to avoid a defensive attitude<\/a> and adopt a compassionate tone at all times. <\/p>\n\n\n\n

Here\u2019s why you need an online communication platform<\/a> so that residents feel free to provide their feedback. Our charges are a small price<\/a> to pay for the comfort that your residents will enjoy. <\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Property management is not just about managing property, its about improving the quality of life for residents. 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